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Cloud & Connectivity | Unified Comms | Virtual Data Centre | MPLS


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Who do you Lync?

LyncInfographicMicrosoft is reporting that Lync is now a billion dollar business, with 60% of enterprises surveyed deploying or planning to deploy Lync. Many of your customers and partners will already be using Lync. It’s easy to check just how many with the Who Can Federate Tool. The WCF Tool (who can federate tool) will scan through your Outlook contacts and give you a “heads up” on which of your business contacts have public Microsoft Lync or OCS federation enabled. Federation allows for Lync users to be able to view presence, send instant messages and place voice calls with OCS/Lync users from other federated organizations.

Microsoft Lync Hosted by Strencom also enables Skype federation. Users on Strencom’s hosted platform are able to send instant massages and place voice calls with the 600 million current Skype users.

https://blog.strencom.net/wp-includes/js/tinymce/plugins/media/moxieplayer.swf

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What is Unified Communications?

Microsoft-Lync-Unified-Communications-SolutionI was recently on my summer holidays in Ireland with my family (yes, supporting the economy with a stay-cation), and we had a tender to complete while I was away, so I needed to join a conference call on the 2nd last day of my holiday to finalize the details.

So, I went outside to the back of the house, strategically placed my iPhone for best signal, fired up my laptop and tethered to the phone, and spent the next 54 minutes on the conference call with 3 others from Strencom, one in Cork, two in Dublin, and me. We all contributed, we shared the tender document on-screen and were able to make changes on the fly, some of the guys were on video, and when we needed a quick question answered by someone not on the call, a quick instant message (IM) was sent to that person, and the question was answered, without interrupting the call. And the usage cost to do all that; zero.

To me, that’s UC at its best. It didn’t disrupt my holiday; I didn’t have to spend 2 hours setting up or looking for the closest café with wifi, and most of all, It Just Worked the way it should.

Often shortened to UC, Unified Communications is a business technology where all communication tools are integrated so that businesses and individuals can manage all their communications in one place through one “pane of glass” instead of separately using different, disparate and unconnected applications.

Are you using some or all of the following services; email, Skype for voice and IM, voicemail (on mobile and landline), WebEx (or GoToMeeting), PGi Conferencing, Jabber, Powwownow, Xoom, Calliflower… the list goes on.

Then if you are, you are using the opposite to Unified Communications. You are using all the components, but not in a Unified way, and that’s really where the benefit is.

Unified communications also gives better control over important features like presence (your available status. E.g.. Busy, Available, On a Call, In a Meeting) and single number reach.

The following details give all the features and functions, but to really understand what kind of impact UC can have on your business, you need to try it in your business. So read on, but think about trying it before you rule it in or out. The flip side is that it may not be suitable for every business, so trying it out is important.

All the major technology providers have their solutions; Microsoft Lync, Cisco UC, Avaya UC, Shoretel UC. Strencom provide Microsoft Lync, but try any one of them to see if it suits your business, and try all of them before you make a decision to buy.

I’d be really interested to hear your comments if you have already migrated to UC, and what type of experience you have had, good or bad. Or if you are thinking about going to UC, please also add comments, questions or reservations you may have.

The rest of this blog gives you the FAB as they say in marketing terms; Features, Advantages and Benefits, so read on if you want to see them.

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