teldat_modem

End of Life (EOL) Announcement for Teldat Modems in Strencom MPLS Service

Today we are announcing the end of life for the Teldat modems that we have used as part of our Private 3G/4G service for the past number of years. This is the announcement, and we will continue to support the modems until 31st December 2019.

These devices are usb modems and connect to the Cisco MPLS router to enable a failover in the event of the primary connectivity being unavailable.

For the most part, we inherited this solution from another provider about 5 years ago, when companies migrated their networks to Strencom around that time. Below there are questions and answers on the rationale behind us discontinuing to use the Teldat devices.

1. Why are you not supporting the Teldat modems from 31st December 2019?

a. The Teldat devices are old legacy modems and are not fit for purpose to deliver a robust and reliable solution. All remaining Teldat devices in the field, are in excess of 7 years old, and are no longer supported by Teldat.

b. They take a lot of manual work to keep them active, whereby an engineer has to spend 5-10 minutes every time one goes offline, and they all go off line every few weeks at different times. There is no fix in place from Teldat for this bug.

c. Over time, these disconnections will only get more frequent, and service will ultimately deteriorate as this happens. In Strencom we pride ourselves on providing high quality service and support, and the Teldat solution is not in keeping with that high-quality approach.

2. Is there an updated Teldat available that we can get instead?

a. As companies moved from other providers to Strencom, The Teldat solution was inherited by Strencom from the other providers, over time. Even when they were supported by Teldat, we found the solution to be lacking in quality and capability to deliver a high-quality service that other solutions deliver, and so we have decided that we don’t want to provide a sub-standard service on a product that is not fit for purpose. Therefore, we will not be offering the option to purchase new Teldat devices to replace the old versions.

3. When will it happen?

a. EOL announcement is today; however, we will continue to support the service until 31st Dec 2019.

4. What will happen after 31st December, if I do nothing?

a. The modems will continue to work after 31st December, but over time one by one they will go off line, and they will not be re-activated once that happens.

b. Strencom will be removing the alerts from our SolarWinds monitoring system, and we will not be alerted when they go off line. This does not affect the primary Private ADSL MPLS service, which will continue to be pro-actively monitored.

5. What options are available?

a. Upgrade the current routers to a Cisco router with integrated 3G/4G functionality and continue to receive a highly available service.

b. Leave them as is and do nothing. After 31st December, the modems will go offline at various intervals without notice and Strencom engineers will not provide manual intervention to re-activate them. Therefore, there will not be any backup service, but you will continue to be invoiced for the service, if it has not been cancelled.

c. Cancel the Private 3G backup service, and don’t replace it with any other backup service. The service for the backup will be shut down on a managed basis with an agreed timeline, and you will stop being billed for it. This does not affect the primary Private ADSL MPLS service.

6. Can I source my own 3G or 4G backup modem and continue using the service?

a. The Private 3G/4G service is part of the Strencom MPLS network, and so it is not possible to use your own equipment for this service, as it requires configuration and management by Strencom engineers. We have decided to certify the Cisco Mobile Data routers on our network, to provide this service in the future, and can manage and support these routers for our customers.

7. Why are you not supporting the Teldat modems from 31st December 2019?

a. The Teldat devices are old legacy modems and are not fit for purpose to deliver a robust solution anymore. All remaining Teldat devices in the field, are in excess of 7 years old, and are no longer supported by Teldat.

b. They take a lot of manual work to keep them active, whereby an engineer has to spend 5-10 minutes every time one goes offline, and they all go off line every few weeks at different times. There is no fix in place from Teldat for this bug.

c. Over time, these disconnections will only get more frequent, and service will ultimately deteriorate as this happens. In Strencom we pride ourselves on providing high quality service and support, and the Teldat solution is not in keeping with that high-quality approach.

If you would like some further information on the options or to discuss this EOL announcement, please contact your dedicated account manager.

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